Q. HOW DO WE SCHEDULE FOR A CONSULTATION AND WHAT CAN WE EXPECT FROM IT?

You may schedule for a consultation via email or by calling the Office. See Homepage for consultation and Office Hours. Our complimentary consultation has always been considered a fun but an emotional experience. We strive to understand each Bride’s wants and needs by learning her personality and unique ideas toward her dream wedding. Expect us to be discussing with you your choice of flowers and style arrangements, color scheme and budget. Expect us to present to you options that will make this experience a delight. Bringing pictures, swatches or ribbon samples are always a big help.

There is a Service Charge for any requested “On-Location Consultation”. SEE Service Fess.

 

Q. AFTER THE CONSULTATION, WHAT HAPPENS NEXT?

A Client Worksheet will be ready for you within 24-48 hours, based from your consultation. This may be received via email, facsimile or postal. Client Worksheets requested on a Thursday or Friday will be sent the following week on Tuesday, due to our busy weekend weddings.

A Contract Proposal will then follow upon request; it is then your option of returning it based on the booking and contract date. In as much as we would like to accommodate all Clients, we do not overbook. We book on a “first come, first serve” basis.

 

Q. WHAT ARE THE BOOKING AND PAYMENT POLICIES?

Signed contracts should be turned in 6-8 weeks prior to your Use Date, after which you are considered booked. We do not require any down payment and it is your option to choose your payment methods as stated in the contract. You may choose sending your 50% down payment and full payment 2 weeks prior “OR” (1) full payment 3 weeks prior to your Use Date. Invoices will be billed accordingly.

We take payments by personal or cashier’s check, money order, Visa or MasterCard.

 

 

Q. DELIVERY CHARGES AND SERVICE FEES?

Delivery schedules will be part of your Contract. Our services are inclusive and limited to (1) one delivery and set-up location with the following SERVICE FEES:

$30 – Deliveries to any Hotel (Along the LV Strip, Downtown LV, Local Hotels)

$20 – Any Banquet Facility and Residential Delivery within City Limits (Las Vegas, Summerlin, North Las Vegas and Henderson )

$40 – Mt. Charleston, The Paiute and Lake Las Vegas

$20 – Any Second Delivery , apart from the First Delivery

$50 (Upfront )- On-Location Consultation Service Fee (Consultation at your Wedding Venue)

 

Q. DO YOU ACCEPT LAST MINUTE ORDERS?

Last minute orders (2 weeks’ notice and below) will depend on the size or amount of ordered items, availability of flowers required and Company bookings on your preferred date. We may decline or accept your order with no additional charge..

 

Q. WHAT IS YOUR COMPANY GUARANTEE?

thePalette guarantees to provide quality products and competitive services. By truly understanding the excitement and the pressure of preparing for one’s wedding day, we guarantee to assist you in many ways that we feel that we will both be more than happy and satisfied after everything is done…or in most cases, it never ends…it just begins.